Refund and Returns Policy

Effective Date: November 8, 2026

1. Overview

ABN Finest Limited (“we”, “us”, “our”) operates the e-commerce website www.abnfinest.com, offering a curated collection of minimal, functional desk storage tools designed to help customers build a neat, tidy workspace easily. This policy outlines the complete terms and conditions for all return and exchange requests submitted by customers (“you”, “your”) who purchased our desk organisation products, and ‌strictly clarifies that no standalone partial or full refund requests are accepted without the return of the corresponding physical product to our designated warehouse address‌. All return related services we provide are aligned with applicable consumer protection regulations, and we aim to deliver clear, fair support while protecting the legitimate interests of both our customers and our small dedicated team that crafts durable, minimalist desktop organizers.

Contact information for any policy related enquiries:

  • Registered Company Name: ABN Finest Limited
  • Official Contact Email: linaki@abnfinest.com
  • Registered Address: 33 First Avenue, Bexleyheath, Kent, DA7 5SS, United Kingdom
  • Customer Support Telephone: +44 121 817 7599

2. Core Rule: No Standalone Refund Requests Accepted

We explicitly state that all standalone “refund only” applications, including but not limited to full refund requests without returning the purchased physical product, partial refund requests for kept products, and requests for monetary compensation without returning the item, are not supported on our platform. This rule applies to all of our desk storage product lines including our Document Organizer series, latest arrivals in the Tidy New Picks collection, and all top best-selling desk organizers.

We implement this policy for two core reasons:

  1. Every item we offer is carefully tested for durability, function and minimalist charm before dispatch to ensure it meets our high quality standards. The cost structure of our small dedicated team’s handpicked desk organisation products relies on full product return to avoid unauthorised product retention that disrupts our normal inventory and operational arrangements.
  2. A standalone refund only application without returning the product essentially allows customers to keep and use our desk storage tools for free, which is unfair to both our team and all other customers who purchase our products under consistent, transparent transaction rules.

3. Eligibility for Return and Subsequent Refund or Exchange

You are only eligible to submit a valid return request (which can be followed by a corresponding refund or exchange service) if all the following conditions are met:

  • Your return request is submitted within 30 calendar days from the date you sign for receipt of your ordered desk storage product.
  • The returned product is in original, unused condition, with all original packaging, tags, accessories and free bundled gifts intact. The product cannot have any obvious traces of assembly, long term placement, staining, human induced damage or modification.
  • You provide the original order number, valid proof of purchase from www.abnfinest.com, and clear photos or short videos of the returned product to verify its condition before we arrange for you to ship the item back.
  • The product you intend to return is not classified as non-returnable per the clauses outlined in Section 4 of this policy.

4. Non-Returnable Items

The following categories of products are not eligible for return, and no corresponding refund will be approved even if you initiate a request:

  • Customised desk organisation products with custom printed text, size modifications, or personalised specifications made exclusively per your individual order requirements
  • Products purchased during special clearance promotional events that are explicitly marked as “final sale” on the product detail page
  • Items that show obvious signs of severe human induced damage, misuse, improper disassembly, or stains caused by long term usage in your workspace
  • Consumable accessories that come as free gifts or are purchased separately, such as replacement adhesive strips for desktop organizers and non reusable cable management stickers.

5. Return Process & Post-Return Arrangement

  1. First, submit your return request via email to linaki@abnfinest.com with your order number and supporting proof materials. Our customer support team will review your request within 2 working days, and send you a confirmation email with our designated return warehouse address once your eligibility is verified.
  2. Ship the product back to our specified warehouse address using a traceable logistics service. You will be responsible for covering the return shipping fee unless the returned product has confirmed manufacturing defects, or the item you received does not match the product you ordered on our website.
  3. Once our warehouse team receives and inspects your returned product to confirm it meets all return eligibility requirements, we will contact you to confirm your preferred processing option:
    • If you choose a refund, we will initiate the full refund to your original payment method within 7 working days. The amount of the refund will exclude any original shipping fees you paid for the initial delivery to your location.
    • If you prefer an exchange for a different style or size of desk storage product from our curated collection, we will arrange the shipment of the new item as soon as possible, and cover the outbound shipping fee for your exchanged product.

6. Exceptions for Product Quality Issues

If the desk storage product you receive has confirmed manufacturing defects, or is damaged during transit, please contact our support team within 7 calendar days from the date of delivery with clear photos or videos showing the problem. After our team verifies the issue, you may choose to return the defective item for a full 100% refund that covers both your original product payment and the initial shipping fee, or request we send you a brand new replacement product directly. Even in this quality issue scenario, we will still not process any standalone refund request that allows you to keep the defective product without returning it to our warehouse.

If you have any questions about this Refund and Returns Policy, feel free to reach out to our customer support team at any time, we are always committed to helping you organise your neat, enjoyable desktop space with our high quality desk organisers.