Refund and Returns Policy

‌Effective Date: 7 November 2026‌

At TIGER STATIONERY LIMITED, we are committed to delivering premium, minimal functional desk storage tools that help you build a neat, tidy workspace easily. This Refund and Returns Policy applies to all purchases made through our official website www.abnfinest.com, and clearly outlines our standardized procedures for returns, full refund after item return, and our explicit provisions that no “refund without return” (also known as partial or full only-refund requests without physical return of purchased goods) will be accepted under any circumstances. This policy is formulated in full compliance with applicable UK consumer protection regulations and the Network Purchase Commodity Seven-Day No-Reason Return Interim Measures, to protect the legitimate rights and interests of both our customers and our business.

1. General Eligibility for Returns

We support eligible customers to return unused, undamaged products within 30 calendar days from the date you receive your order. All our regular product lines including pen holders, cord management sets, desktop storage solutions, document organizers and other stationery accessories qualify for standard return services, provided that the items are kept in original condition, with all original tags, packaging, accessories and accompanying parts intact.

In line with legal provisions, custom personalized stationery products, special made-to-order items, and downloadable digital products are excluded from no-reason return scope. We will clearly mark these non-returnable items on their respective product detail pages, and customers will be guided to confirm acknowledgement of this clause before completing payment.

We strictly adhere to the legal definition of product in good condition: customers are fully permitted to open the original packaging to inspect the product, and perform reasonable functional tests to confirm the item matches their expectation. Opening outer packaging for verification purposes will not be regarded as damaging product completeness, and will not disqualify you from a valid return application. Returns will only be rejected if the product shows obvious use traces that cause large value depreciation, including but not limited to torn product labels, stained or scratched surfaces, damaged functional structures that affect secondary sales of the item.

2. Explicit Prohibition of Only-Refund Requests

We make it explicitly clear that ‌no full or partial only-refund application that does not require the customer to return the purchased physical goods will be accepted under all normal circumstances‌. This rule applies to all order scenarios, including but not limited to personal reason returns, product quality complaints, logistics dispute cases.

Customers may not submit any only-refund request by providing subjective descriptions alone without returning the physical goods. For cases where you claim there are quality defects with received items, you are required to provide clear photo or video evidence to demonstrate the specific product issue, after which we will guide you to return the corresponding product via our designated return address, and we will process your full refund after we receive and verify the returned item. We will never approve any refund that does not require you to send back the physical product under normal conditions, including scenarios where you claim the parcel shows signed status but assert you did not receive the items, or you submit a refund application without uploading valid proof of product problems. If you encounter system misoperation that automatically passes an invalid only-refund application, we reserve the full right to submit a formal appeal for re-verification, to reverse unfair judgment results that damage our legitimate operating rights. Any malicious repeated only-refund claims made by users with clear malicious profit-seeking consumption tendencies will be submitted to relevant market supervision authorities for disposal once verified.

The only rare exception where we may process a full refund without requiring return is when the total cost of arranging the return logistics of the low-value product exceeds the actual selling price of the item itself, which we will evaluate and confirm on a case-by-case basis, and notify the customer of this arrangement explicitly. Even in these exceptional cases, we will not unconditionally approve any unilateral only-refund demand submitted by the customer.

3. Standard Return and Refund Processing Flow

  1. ‌Submit Return Application‌: If you need to apply for a return, please log into your account on www.abnfinest.com, locate your corresponding order in the “My Orders” section, click the “Return / Refund” button, select the products you wish to return, fill in the return reason truthfully, and upload corresponding supporting evidence if you are applying for a quality-related return.
  2. ‌Application Review‌: Our after-sales team will review your submitted application within 2 working days, and send you the full valid return information including our designated return address, contact person and contact telephone number via your registered email. Our return processing address is: TIGER STATIONERY LIMITED, Brandon Way, West Bromwich, West Midlands, England, B70 8JN.
  3. ‌Send Back the Product‌: After receiving the return address, please properly package the item with all original accessories, tags and gift items included, send it back to our designated address, and keep your logistics tracking number and return voucher for future reference. You will need to bear the return shipping cost if you are returning the product for personal reasons such as mismatched style or unsuitable size; we will cover all return shipping costs if the return is triggered by our side issues including product quality defects, delivery of wrong items or obvious logistics damage.
  4. ‌Verification and Refund Processing‌: After we sign for your returned parcel, our quality inspection team will complete the verification work within 3 working days. Once we confirm that the returned product meets all return eligibility requirements, we will process your full refund according to your original payment path, and the fund will be returned to your original payment account within 7 working days. If you purchased the item using coupons, gift vouchers or non-cash payment methods, the corresponding amount will be returned to your account in the same original form.

4. Contact Information

If you have any questions about our Refund and Returns Policy, or need help with any return related issues, you can contact our support team at any time:

  • Email: kaelin@tigerstationeryltd.com
  • Telephone: +44 121 817 7599
  • Postal Address: TIGER STATIONERY LIMITED, Brandon Way, West Bromwich, West Midlands, England, B70 8JN

We will respond to all your reasonable inquiries within 2 working days, to ensure your after-sales experience is smooth and worry-free.