Shipping Policy

‌Effective Date: 7 November 2026‌

At TIGER STATIONERY LIMITED, we are committed to making your journey toward building a neat, tidy workspace smooth and hassle-free, from the moment you browse our curated collection of minimal, functional desk storage tools on our official website TIGER STATIONERY to the day your selected organizers arrive safely at your door. This Shipping Policy outlines all standardized rules, delivery timelines, shipping fee structures, tracking arrangements, and related provisions that apply to all orders placed through our e-commerce platform, to help you clearly understand how we handle the dispatch and delivery of your purchased cord management solutions, desktop storage sets, document organizers and other quality stationery products.

1. Order Processing & Dispatch Timelines

All confirmed paid orders submitted on our site will be reviewed and processed within 1 to 2 business days after your successful payment is verified. Our team will conduct a full quality check for every selected product you order, carefully pack the items with shockproof protective materials to prevent damage during transit, and arrange dispatch for your order as soon as possible. Please note that order processing does not include weekends and official UK public holidays. Any orders placed after 4PM (GMT) on Fridays, or during public holiday periods, will be arranged for processing on the next following regular business day.

Once your order is successfully dispatched from our warehouse, we will send an automated confirmation email to your registered contact email address at kaelin@tigerstationeryltd.com (you will receive the notification at your own registered mailbox), which will include the unique logistics tracking number of your parcel and an official access link for you to check the real-time status of your delivery at any time.

2. Shipping Coverage & Delivery Timeframes

We currently offer shipping services to all regions across the United Kingdom, as well as most standard international destinations. We have set up transparent delivery timeline references for different service zones, as follows:

‌Local UK Standard Shipping‌: For customers located in West Midlands, Greater London and other domestic UK regions, the standard delivery timeframe is 2 to 5 working days after dispatch.
‌UK Express Shipping‌: If you select our paid express delivery service during checkout, your parcel will be delivered to your designated address within 1 to 2 working days after dispatch.
‌Standard International Shipping‌: For customers located in the European Economic Area and other eligible international regions, the standard delivery timeframe is 7 to 15 working days after dispatch. Please note that these timelines are reference values only, and actual delivery may take longer due to local customs clearance procedures, unexpected extreme weather conditions, temporary logistics network delays or other force majeure circumstances beyond our control.

3. Shipping Fee Rules

Our shipping fee structure is designed to be simple and transparent, with no hidden charges added to your order:

All domestic UK orders with a total value over €45 qualify for ‌free standard shipping service‌.
For domestic UK orders below the €45 threshold, a flat rate standard shipping fee of €3.99 will be added to your order total at checkout.
The UK express shipping service carries a fixed flat rate fee of €7.99, regardless of your order value.
For international orders, the exact shipping fee will be automatically calculated and displayed on the checkout page based on your delivery address, total weight of your selected products and selected shipping method, before you complete the payment process.

4. Parcel Delivery & Important Notices

Please ensure that you fill in your full, accurate delivery address, valid contact telephone number and correct postal code when placing your order, to avoid failed delivery caused by incomplete or incorrect address information. All our parcels require a signature confirmation upon successful delivery. If no one is available at your designated address to sign for the parcel when the courier arrives, the courier partner will leave a delivery notification card with instructions for you to rearrange a secondary delivery schedule, or pick up your parcel at the local designated courier pickup point within 7 calendar days.

We are not responsible for lost or damaged parcels that occur after you confirm that the parcel has been successfully signed for at your provided address. If you authorize the courier to leave the parcel at your doorstep, with a neighbour or other designated location without signature, this arrangement will be regarded as successful completed delivery, and we will not take liability for subsequent issues including parcel loss or damage.

If you find that your delivered parcel has obvious outer packaging damage that may cause harm to the inner products, please refuse to sign for the parcel directly and contact our customer support team immediately, so we can arrange a follow-up re-dispatch or related after-sales service for you as soon as possible.

5. Delivery Exception Handling

If your tracking information shows that your parcel has been marked as delivered, but you have not received your order, please contact our support team within 3 working days of the marked delivery date. We will coordinate with our official courier partner to launch a full investigation of the missing parcel. If the parcel is confirmed lost by the logistics provider after the investigation, we will arrange a full re-dispatch of your ordered products at no extra cost to you, or process a full refund for the corresponding order, according to your preference.

For issues related to customs clearance of international orders: customers are responsible for checking the local import policies, tariff rules and relevant regulatory requirements of their destination country in advance. Any import duties, value added tax or additional customs clearance fees incurred in the destination country are to be borne by the customer.

6. Contact Information

If you have any questions about this Shipping Policy, need to inquire about your order shipping status, or require further support related to delivery arrangements, please do not hesitate to reach out to our team via the following channels:

Email: kaelin@tigerstationeryltd.com
Telephone: +44 121 817 7599
Postal Address: TIGER STATIONERY LIMITED, Brandon Way, West Bromwich, West Midlands, England, B70 8JN

Our customer support team will reply to all your shipping related inquiries within 2 working days, to ensure your order can be delivered to you smoothly, so you can start organizing your neat, clutter-free desktop space as soon as possible.