Terms of Service

‌Effective Date: 7 November 2026‌

Welcome to the official e-commerce platform of TIGER STATIONERY LIMITED, accessible at our website TIGER STATIONERY. These Terms of Service (referred to as “Terms”) constitute a legally binding agreement between you, the platform user and customer, and TIGER STATIONERY LIMITED, governing all your access to, browsing of, and transaction activities on our website. As a dedicated small team focused on crafting minimal, functional desk storage tools to help customers easily build neat, tidy workspaces free from endless desktop clutter, we design these Terms to clearly outline the mutual rights, obligations, and binding rules that apply to all parties interacting with our services.

By creating an account on our site, browsing our product catalog, submitting a paid order for our cord management solutions, desktop storage units, document organizers, stationery accessories or any other listed products, or otherwise using any features of our website, you confirm that you are at least 18 years of age (or have reached the age of majority in your jurisdiction of residence), you possess the full legal capacity to enter into this binding agreement, and you have read, understood, and fully agreed to every provision laid out in these Terms. If you do not meet these eligibility requirements, or do not agree to any part of these Terms, you may not access or use our website and services in any capacity.

1. Company Information & Service Scope

Our full registered operating entity is TIGER STATIONERY LIMITED. Our official registered and operational address is Brandon Way, West Bromwich, West Midlands, England, B70 8JN. You may reach our customer support team for all service-related inquiries via email at kaelin@tigerstationeryltd.com, or by telephone at +44 121 817 7599 during our official business operating hours.

The services we provide via our website include but are not limited to: displaying our full curated product lineup of desk organization and stationery products; allowing registered and guest users to browse, add items to shopping carts, and complete secure online payment for placed orders; processing, fulfilling, shipping and tracking purchased product parcels; providing post-purchase customer support, returns and after-sales services; and sharing official product related content, usage guides, promotional notifications, and new product launch updates for our community of users. All services we deliver are strictly limited to the purpose of facilitating legal, legitimate consumer purchases of our officially offered products, and may not be used for any unauthorized, unlawful activities that violate local, national, or international laws and regulations.

2. Account Registration & User Responsibilities

When you choose to create a registered user account on our website, you agree to provide accurate, complete, current, and valid personal information for all required account fields, including your full legal name, valid contact email address, working contact telephone number, and accurate billing and delivery address information. You are fully responsible for updating your account information promptly in your account dashboard whenever any of your submitted details change, to ensure all our subsequent communications and order delivery arrangements can reach you smoothly.

You are solely responsible for safeguarding the security of your account login credentials, including your account password, and you accept full legal and financial liability for all activities, actions, and transactions that occur under your account, whether the activities are authorized by you or not. You agree to immediately notify our support team if you detect any unauthorized access to your account, any security breach, or any other suspicious activity that may compromise the safety of your account on our platform. We will never be liable for any loss or damage arising from your failure to comply with account security obligations, or your negligent handling of your login information that leads to unauthorised account use.

We reserve the full right to suspend, restrict access to, or permanently terminate any user account at our sole discretion, without prior advance notice, if we determine that the account holder has violated any provision of these Terms, submitted false or fraudulent registration information, engaged in malicious order abuse, fraud, or other activities that harm the legitimate interests of our platform or other users.

3. Product Information, Pricing & Order Acceptance

We make every reasonable effort to ensure that all product information, product images, functional descriptions, and performance specifications displayed on our website are as accurate and consistent with real product properties as possible. However, subtle differences may exist between the physical product you receive and the screen display of product images, due to variations in individual device screen colour calibration settings, lighting conditions during product photography, and minor manual production tolerances for hand-finished items. These minor, non-substantial differences do not constitute a valid basis for you to submit quality dispute claims, unless the discrepancies materially alter the core functionality of the purchased product.

All product prices displayed on our website are denominated in Euro (EUR), and all listed prices exclude applicable value-added tax, import duties (for international orders), and shipping handling fees, unless we explicitly state otherwise on the corresponding product page. The exact total order amount including all applicable additional fees will be clearly calculated and displayed to you on the final checkout confirmation page, before you are required to submit payment for your order. We reserve the right to adjust, update, or modify product pricing, promotional offers, and discount schemes at any time, at our sole discretion. Any pricing adjustments will not affect confirmed, paid orders that we have already formally processed before the new price takes effect.

When you submit an order and successfully complete the corresponding payment, this action constitutes an offer to purchase the selected products from us under the terms of your order. We are not automatically deemed to have accepted this offer immediately after you complete your payment. Our formal acceptance of your order contract will only be completed when we send you the official order dispatch confirmation email to your registered email address, confirming that the ordered items have passed our pre-shipment quality check and been dispatched from our warehouse. In the rare circumstance where the ordered product is out of stock, or a pricing error on our website leads to an abnormally incorrect displayed price, we reserve the right to reject your submitted order, issue a full refund of all the amount you have paid to your original payment account, and notify you of this arrangement via email promptly. We will never be obligated to provide you with the product at the incorrectly marked erroneous price if the error is obvious, clearly incorrect, and reasonably identifiable as a pricing mistake.

4. Payment Terms

All payments for orders placed on our website can be completed via the valid, widely accepted payment methods we officially support, which include major international credit cards, debit cards, and secure third-party online payment services. By completing a payment transaction on our platform, you confirm that you are legally authorized to use the selected payment method to settle the order amount, and all payment information you submit is valid, accurate, and lawful.

All payment processing services are handled by our fully compliant, PCI DSS certified third-party payment service providers. We do not store complete, full payment card numbers or sensitive bank financial information on our own local servers at any point, to maximise the security of your financial data. All payment related data is processed and protected under the strict security policies of our authorized payment partners, and we take no responsibility for any issues related to the payment system operated by the third-party provider, except to coordinate with the payment provider to resolve any disputes you may encounter.

If a transaction related to your order triggers a chargeback application, unauthorised payment dispute, or fraud claim initiated by you or your financial institution, we reserve the right to temporarily restrict your account access, suspend processing of any pending orders under your account, and conduct a full formal investigation into the dispute until the matter is fully resolved between all involved parties. If the final investigation confirms that your chargeback or claim is malicious and unfounded, we reserve the right to permanently terminate your user account, and restrict you from placing any new orders on our website in the future.

5. User Prohibited Activities

When accessing and using our website services, you explicitly agree that you will not engage in any of the following prohibited activities:

Violate any applicable local, national, or international laws, statutes, regulations, or judicial orders in the jurisdiction where you reside, or in regions where you use our services.
Infringe upon, steal, or violate the intellectual property rights, trademark rights, copyrights, or other legitimate legal rights of TIGER STATIONERY LIMITED, our authorized partners, or any third party individuals or entities.
Hack, attack, conduct unauthorized scanning, inject malicious code or viruses, or take any other actions that damage, disrupt, or interfere with the normal operation of our website, our server infrastructure, or the security systems of our platform.
Submit false, fraudulent, or malicious orders, including fake orders that you have no intention to pay for, repeated bulk order cancellations that disrupt our normal inventory management, or orders placed for the purpose of malicious price arbitrage, reselling our products at unfairly marked up prices without our prior written authorization, or other profit-seeking abusive behaviours that harm our business interests.
Impersonate any other individual, entity, or falsely state or misrepresent your affiliation with any person or organization to obtain unauthorized benefits on our platform.
Collect, harvest, scrape, or otherwise gather other users’ personal information, account data, or contact details without explicit prior written consent, for unauthorized commercial marketing, spamming, or other harmful usages.
Reproduce, copy, distribute, resell, or exploit any part of our website content, product images, text descriptions, or service access for any commercial purpose without our explicit advance written permission.
Upload, publish, or transmit any malicious, defamatory, obscene, harassing, hateful, or other harmful unlawful content via any interactive feature, comment section, or feedback form on our website.

We reserve the right to take all necessary legal actions to pursue full compensation for any losses we incur caused by your violation of these prohibited activity rules, including suspending your account, rejecting all pending orders, retaining relevant legal evidence, and submitting the matter to relevant law enforcement or judicial authorities.

6. Intellectual Property Rights

All content published on our website, including but not limited to all product images, product text descriptions, website interface design layouts, brand logos, trademarks, service marks, graphic elements, website source code, page headers, button icons, video demonstrations, and other original content, is the exclusive intellectual property of TIGER STATIONERY LIMITED. These intellectual property works are protected by applicable copyright, trademark law, and other global intellectual property related regulations. You may not copy, modify, distribute, reproduce, publicly display, republish, or create derivative works based on any of our protected intellectual property content, without obtaining our explicit prior written authorization.

You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse, and make personal non-commercial use of our website content, solely for the purpose of viewing our product offerings, placing orders, and using our official shopping services. This limited license does not grant you any ownership rights to our intellectual property assets. Any unauthorized use of our intellectual property will constitute a serious infringement, and we reserve all rights to pursue corresponding legal liabilities against the infringing party.

When you voluntarily submit feedback, suggestions, product improvement recommendations, reviews, or other content to us via our website’s feedback form, contact email, or other communication channels, you agree that we obtain the perpetual, irrevocable, worldwide, royalty-free right to use, reproduce, modify, adapt, and publish that submitted content for any of our legitimate business purposes, without requiring additional separate compensation to you.

7. Third-Party Links

Our website may occasionally include hyperlinks that direct users to external third-party websites, including social media platform links, partner product related content pages, or other reference resources that are not operated or controlled by us. We do not exercise any oversight, control, or management authority over the content, privacy policies, or service terms of these third-party external websites. We are not responsible for reviewing, verifying, or guaranteeing the accuracy, completeness, security, or legality of any content published on these external third-party platforms.

Your access and use of any external links on our website is done entirely at your own independent risk. We strongly recommend that you carefully read and review the respective Terms of Service and Privacy Policies of any external third-party websites you visit, before you submit any personal information or complete any transaction activities on those platforms. We will not be held liable for any losses, damages, or disputes arising from your use of external third-party services that are not affiliated with TIGER STATIONERY LIMITED.

8. Disclaimer of Warranties

Our website and all the services, product information, and platform features we provide on it are delivered to you on an “as is” and “as available” basis, without making any explicit or implicit warranties of any kind, to the maximum extent permitted by applicable law. We do not guarantee that the website operation will be completely uninterrupted, error-free, 100% secure, or completely free from viruses, malicious components, or other harmful technical defects. We do not guarantee that all defects on our website will be corrected immediately, or that the website server is completely free from all unauthorised third-party intrusions.

To the fullest extent allowed under applicable law, we explicitly exclude all implied warranties, including but not limited to implied warranties of merchantability, fitness for a specific particular purpose, and non-infringement of intellectual property rights. All the product warranty services we provide are strictly limited to the terms explicitly stated in our public product warranty descriptions, our Shipping Policy, and our Refund and Returns Policy. No oral or written statements provided by our customer support team will create any warranty that has not been clearly specified in these official Terms of Service or our other public published policies.

9. Limitation of Liability

Under no circumstances will TIGER STATIONERY LIMITED, our directors, employees, business partners, or authorized agents be held liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website services or your purchased products, including but not limited to loss of profits, loss of business opportunities, loss of data, work interruption losses, or any other type of indirect economic losses, regardless of whether we have been advised of the possibility of such potential damages in advance.

In no event shall our total aggregate total liability for any and all claims arising from your use of our platform, our services, or our purchased products exceed the total actual order amount that you have paid to us for the specific order that gives rise to the corresponding claim. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above limitations may not fully apply to you, in line with the mandatory legal provisions in your local region.

10. Policy Updates & Modifications

We reserve the full right to modify, adjust, update, or revise these Terms of Service at any time at our sole discretion, to adapt to changes in our business operations, new applicable regulatory requirements, updates to our website features, or other reasonable operational needs. When we implement material changes to these Terms, we will update the “Effective Date” label at the top of this document, and publish a prominent notification on the homepage of our website to alert all users about the upcoming changes before the revised Terms officially take effect.

Your continued access to our website, placement of new orders, or use of any of our services after the official effective date of the revised Terms of Service will constitute your full acknowledgement and agreement to be legally bound by all the new revised provisions. We encourage you to review this page regularly whenever you visit our website, to stay informed of the latest versions of our service rules.

11. Governing Law & Dispute Resolution

These Terms of Service, and any legal disputes, claims, or controversies arising out of or related to your use of our website services or your purchased transactions, will be governed by, and construed in accordance with the laws of England and Wales, excluding any of its conflict of law rules that would refer the dispute to the legal system of another jurisdiction.

In the event of any dispute arising between you and us, both parties agree that we will first attempt to resolve the disagreement via friendly, good faith negotiated communication, for a period of no less than 30 calendar days from the date one party formally notifies the other party of the dispute. If the two parties cannot reach a mutually satisfactory resolution through friendly negotiation after this period, all unresolved disputes will be submitted to the exclusive jurisdiction of the competent courts located in West Midlands, England.

12. Severability & Entire Agreement

If any provision contained within these Terms of Service is found by a competent court or judicial authority to be invalid, unlawful, or unenforceable in any respect, the remaining provisions of these Terms will remain in full force, remain legally valid, and continue to be fully binding on both parties. The parties will replace the invalid clause with a valid, enforceable provision that most closely matches the original intended legal and economic purpose of the original invalid clause.

These Terms of Service, together with our public Privacy Policy, Shipping Policy, Refund and Returns Policy, and all other legal notices published on our website, constitute the complete, entire binding agreement between you and TIGER STATIONERY LIMITED, and supersede all previous oral or written understandings, agreements, or communications related to the subject matter of these Terms between the two parties. No modification or amendment to these Terms will be considered valid and enforceable, unless it is documented in writing, and officially published via our authorized website, or signed by a duly authorized representative of TIGER STATIONERY LIMITED.

13. Contact Information

If you have any questions, inquiries, or concerns regarding any provision included in these Terms of Service, or require further clarification related to our service rules, please feel free to reach out to our support team at your convenience:

Email: kaelin@tigerstationeryltd.com
Telephone: +44 121 817 7599
Postal Address: TIGER STATIONERY LIMITED, Brandon Way, West Bromwich, West Midlands, England, B70 8JN

Our dedicated team will respond to your inquiry without undue delay, normally within 2 working days of receiving your message.